Terms of service

Overview
Welcome to Pikazoo Chen Shop! "We," "us," and "our" refer to Pikazoo Chen Shop. Pikazoo Chen Shop operates this store and website, including all related information, content, features, tools, products, and services, designed to provide you (the customer) with a carefully crafted shopping experience (hereinafter referred to as "the Service"). Pikazoo Chen Shop is powered by Shopify, enabling us to provide you with the Service.

The following terms and conditions, along with any policies referenced in these Terms of Service (the "Terms of Service" or "Terms"), explain your rights and responsibilities when using the Service.

Please read these Terms of Service carefully, as they contain important information about your legal rights, including disclaimers and limitations of liability.

By visiting, interacting with, or using our Service, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, please do not use or access our Service.

Section 1 - Access and Accounts
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you consent to allow any of your minor dependents to use our Service on devices you own, purchase, or manage.
To use the Service, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our store is accurate, complete, and current, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and all account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Our Products
We have made every effort to accurately present our products and services in our online store. However, please note that due to variations in the type of device you use to access the store and device settings and configurations, the actual colors or product appearance may differ from what you see on your screen.
We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or match exactly what is described or presented in our online store.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit the quantity of any product we provide to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 - Orders
When you place an order, you are making an offer to purchase. Pikazoo Chen Shop reserves the right to accept or decline your order at our discretion for any reason. Your order is only confirmed once Pikazoo Chen Shop confirms acceptance of the order. We must receive and process your payment before your order is accepted. Please carefully review your order before submitting it, as Pikazoo Chen Shop may not be able to cancel your order once it has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you via the email address, billing address, and/or phone number you provided when placing the order.
Your purchase is subject to returns and exchanges only in accordance with our Refund Policy.
You represent and warrant that you are making purchases for personal or household use, not for any commercial resale or export purposes.

Section 4 - Pricing and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service is the price in effect at the time you place your order, and pricing information will be listed in your order confirmation email. Unless expressly stated otherwise, listed prices do not include taxes, shipping fees, handling fees, duties, or import fees.
Prices listed in our online store may differ from prices offered at physical locations or other stores operated by third parties. We may occasionally offer promotional offers that affect pricing, and such promotional offers are governed by separate terms and conditions independent of these Terms. In the event of any conflict between promotional terms and these Terms, the promotional terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, accurate, and complete, (ii) you have the right to use that credit card for purchases, (iii) charges incurred during the purchase process will be honored by your credit card company, and (iv) you will pay the charges incurred during the purchase process at the listed prices, including shipping and handling fees and all applicable taxes (if any).

Section 5 - Shipping and Delivery
We are not responsible for shipping and delivery delays. All delivery times are estimates only and we cannot guarantee them. We are not responsible for delivery delays caused by carriers, customs processing, or events beyond our control. Ownership and risk of loss transfer to you when we deliver the product to the carrier.

Section 6 - Intellectual Property
Our Service, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, videos and audio, and related design, selection, and arrangement, are owned by Pikazoo Chen Shop, its affiliates, or licensors, and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms only permit you to use the Service for non-commercial personal use. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any materials related to the Service. Except as expressly provided in these Terms, nothing in these Terms grants or shall be construed as granting you any license or other rights to any patents, trademarks, copyrights, or other intellectual property of Pikazoo Chen Shop, Shopify, or any third party. Unauthorized use of the Service may violate federal and state intellectual property laws. Pikazoo Chen Shop reserves all rights not expressly granted in these Terms.
The name, logo, product and service names, designs, and slogans of Pikazoo Chen Shop are trademarks of Pikazoo Chen Shop or its affiliates or licensors. You may not use such trademarks without the prior written permission of Pikazoo Chen Shop. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans in the Service are trademarks of their respective owners.

Section 7 - Optional Tools
As part of the Service, you may be provided with access to third-party customer tools, which we do not monitor, control, or intervene with.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Your use of optional tools provided through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which the relevant third-party provider provides the tools.
We may also offer new features through the Service in the future (including the release of new tools and resources). Such new features shall also be considered part of the Service and subject to these Terms of Service.

Section 8 - Third-Party Links
The Service may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Service to access such materials or third-party websites, you do so at your own risk.
We are not responsible for any harm or damage related to or resulting from your access to any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please carefully review the policies and practices of third parties and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 - Relationship with Shopify
Pikazoo Chen Shop is powered by Shopify, enabling us to provide you with the Service. However, any sales and purchase transactions you make in our store are completed directly with Pikazoo Chen Shop. By using the Service, you acknowledge and agree that Shopify is not responsible for any matters related to any sales between you and Pikazoo Chen Shop, including any harm, damage, or loss caused by the products and services purchased. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to purchases and transactions between you and Pikazoo Chen Shop.

Section 10 - Privacy Policy
All personal information we collect through the Service is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy (see Shopify's Privacy Policy here). By using the Service, you represent that you have read these privacy policies.
Because the Service is hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Service in order to provide and improve the Service. Information you submit to the Service will be transmitted to and shared with Shopify and third parties who may be located in countries/regions outside your location in order to provide you with the Service. Please review our Privacy Policy for details on how we, Shopify, and our partners use your personal information.

Section 11 - Feedback
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans, or other content (collectively "Feedback"), you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such Feedback on any media for any purpose (including commercial purposes). For example, we may exercise our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Service, and to fulfill and exercise our obligations and rights under these Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to submit all Feedback; (ii) you have disclosed any compensation or rewards received for submitting Feedback; and (iii) your Feedback will comply with these Terms. We have no obligation to: (1) keep any Feedback confidential; (2) pay compensation for any Feedback; or (3) respond to any Feedback.
We may (but have no obligation to) monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.
You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene content, or contain any computer viruses or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, impersonate any person, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you submit and its accuracy. We are not responsible and assume no liability for any Feedback posted by you or any third party.

Section 12 - Errors, Inaccuracies, and Omissions
Occasionally there may be typographical errors, inaccuracies, or omissions in information on our website or Service that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 - Prohibited Uses
You may only access and use the Service for lawful purposes. You may not access or use the Service, directly or indirectly, for the following purposes: (a) unlawful or malicious purposes; (b) violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) infringing or violating our intellectual property rights or the intellectual property rights of others; (d) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or injuring any of our employees or any other person; (e) transmitting false or misleading information; (f) transmitting, knowingly receiving, uploading, downloading, using, or reusing any material that does not comply with these Terms; (g) transmitting or procuring the transmission of any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) impersonating or attempting to impersonate any other individual or entity; or (i) engaging in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm Pikazoo Chen Shop, Shopify, or users of the Service or expose them to liability.
In addition, you also agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. If we determine that you have violated any provision of these Terms, we reserve the right to suspend, disable, or terminate your account at any time without notice.

Section 14 - Termination
We may terminate this agreement or your access to the Service (or any part of the Service) at any time at our discretion without notice, and you remain responsible for all amounts due up to and including the date of termination.
The following provisions continue to apply after any termination: Intellectual Property, Feedback, Termination, Disclaimers, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should continue to apply after termination.

Section 15 - Disclaimers
Information provided in or through the Service is for general information purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Service, or by anyone who may be informed of any of its contents.
Except as expressly stated by Pikazoo Chen Shop, the Service and all products provided through the Service are provided to you "as is" and "as available" without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant, represent, or guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. Some jurisdictions limit or do not allow disclaimers of implied or other warranties, so the above disclaimer may not apply to you.

Section 16 - Limitation of Liability
To the maximum extent permitted by law, in no event shall Pikazoo Chen Shop, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any portion of the Service or any products purchased through the Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

Section 17 - Indemnification
You agree to indemnify, defend, and hold harmless Pikazoo Chen Shop, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claim or demand (including reasonable attorneys' fees) made by any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or infringement of a third party's rights, or (3) your access to and use of the Service.
We will send you notice of any indemnifiable claim, but failure to provide timely notice does not relieve you of your indemnification obligations unless it materially prejudices you. We may control the defense and settlement of such claims (including selection of counsel) at your expense, but we will not settle any claim that requires you to undertake non-monetary obligations without your consent (which you may not unreasonably refuse). You must cooperate in the defense of these claims, including providing relevant documentation.

Section 18 - Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 19 - Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules we post on this website or in connection with the Service, constitute the entire agreement and understanding between you and us and supersede any prior or contemporaneous oral or written agreements, communications, and proposals (including but not limited to any prior versions of these Terms of Service) between you and us.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 20 - Assignment
You may not assign, transfer, or delegate this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be deemed void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or advance notice.

Section 21 - Governing Law
These Terms of Service and any separate agreements whereby we provide the Service shall be governed by and construed in accordance with the laws of the jurisdiction where Pikazoo Chen Shop is headquartered. You and Pikazoo Chen Shop agree to the personal and subject matter jurisdiction of such courts.

Section 22 - Headings
The headings used in this agreement are provided for convenience only and will not limit or otherwise affect these Terms.

Section 23 - Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes to these Terms of Service. We will notify you of material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 24 - Contact Information
Questions about the Terms of Service should be sent to us at: service@pikazoochen.com.