Refund policy
Refund Policy
About Our Production Method
Our store uses print-on-demand production rather than mass manufacturing. This helps reduce overproduction and waste, supporting sustainable business practices. Please carefully review product information before placing your order.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible. Once the product enters the production stage, we cannot accept cancellations or refund requests.
Refund Eligibility
Refunds are only available for paid orders that have not yet entered the production stage.
Returns & Exchanges
Due to our made-to-order production model, we do not accept returns or exchanges for reasons such as buyer's remorse or size preferences.
Defective or Damaged Products
If you receive a product with any of the following issues, please contact us within 7 days of receiving your order:
- Print defects (e.g., blurry images, misalignment, color issues, incorrect placement)
- Damaged, broken, or defective items
- Incorrect product received
If you have not received your order within three weeks of placing it, please contact us to help track or resolve the issue.
Claim Process:
- Provide your order number
- Take clear photos of the product (not required for lost packages). Please ensure:
- Print placement issues: Lay the product flat and photograph the entire item, ideally with a ruler showing print placement
- Print quality issues: Take a well-lit photo of the affected area with clear details
- Damaged or defective products: Include photos of the damaged part along with part of the design for identification
- Incorrect product received: Include the product and packing slip in the same photo
- Size discrepancies: Photograph the product with the size tag visible, or use a measuring tool following size guide specifications
- Send the above information to us via email or live chat
We will review your claim and respond with the outcome within 5-7 business days. After confirming the issue is an error on our part, we will reproduce and ship a replacement product at no charge.
Important Notes
- Claims for defective or damaged products must be submitted within 7 days of receiving the product. Claims filed after this period cannot be accepted
- Lost package claims should be submitted within three weeks of placing your order
- Please take photos in good lighting to ensure clear details and faster processing
- Returns or exchanges for non-defect reasons (e.g., buyer's remorse, size preferences) are not accepted
Currency Notice
Multi-Currency Display
For your convenience, our website displays prices in multiple currencies including TWD, USD, EUR, JPY, and GBP. These prices are converted using current exchange rates and are for reference only.
Checkout Currency
All transactions are processed in Taiwan Dollars (TWD). When you proceed to checkout, the final amount will be charged in TWD regardless of which currency you viewed on our website.
Payment Conversion
If you are paying with an international payment method (such as PayPal or international credit card), your payment provider will automatically convert the TWD amount to your local currency using their exchange rate at the time of transaction.
Invoice Notice
This shop is operated by an individual creator and is not required to issue tax invoices under current regulations. Your order confirmation email contains complete transaction details that serve as proof of purchase.
If you have any questions, please feel free to contact us using the methods below.
Contact Us
For any questions, please reach out through:
- 💬 Live Chat: Click the "Live chat" button at the bottom right of the page (Customer service hours: Mon-Fri 09:00-18:00, UTC+8 / Taiwan Time)
- 📧 Email: service@pikazoochen.com
Messages received outside business hours will be responded to on the next business day.