Shipping policy
Shipping Policy
About Our Production and Shipping Process
Our store uses print-on-demand production. Your order will be created after payment is confirmed, therefore expedited or rush shipping is not available.
Processing Time
All products will be produced and shipped within 1-7 business days after payment is confirmed (business days exclude weekends and public holidays). Processing time does not include shipping time.
Shipping Time
After your order ships, estimated delivery time is approximately 7-14 business days. Actual delivery time depends on:
- Destination country/region
- Customs clearance speed
- Local logistics efficiency
- Holidays or special circumstances (such as strikes, natural disasters, or other force majeure events)
Shipping Coverage
We offer worldwide shipping. Some products may only be available in specific regions. The system will automatically display available products based on your shipping address at checkout.
Shipping Costs
Shipping costs vary by product. Products marked as "Free Shipping" include shipping costs in the product price; for products not marked as free shipping, shipping costs will be calculated based on delivery location, product weight, and shipping method, and displayed at checkout. Please carefully review the total amount before confirming your order.
Order Tracking
Once your order ships, you will receive an email notification with a tracking number. You can use this tracking number to monitor your package's delivery status.
Delivery Address
We will ship your order to the address you provide in the "Shipping" field at checkout. Please ensure:
- The address is complete and accurate (including street number, floor, apartment number, etc.)
- Someone is available to receive or sign for the package
- Avoid using PO boxes (delivery may not be available in some regions)
Important Notice
If a package cannot be delivered or is returned due to buyer-related reasons (such as incorrect, incomplete address, or failure to claim), the product has already been produced and shipping costs have been incurred, therefore no refunds will be provided. We only offer reshipping services, with shipping costs borne by the buyer.
Incorrect Address Handling
If you discover an error in your shipping address, please contact us immediately:
- Order not yet shipped: We can update the address for you
- Order already shipped: The address cannot be changed. If the error is minor (such as a missing apartment number), you can try contacting your local postal service for assistance with delivery
- Package returned due to incorrect address: We will notify you once we receive the returned package. You will have 7 days to provide the correct address for reshipping. You will be responsible for the reshipping cost. Packages cannot be reshipped if no response is received within this timeframe.
Unclaimed or Undeliverable Packages
If a package is returned due to failure to claim or other delivery issues, we will notify you once we receive the returned package. You will have 7 days to confirm reshipping. You will be responsible for the reshipping cost.
Customs Duties and Taxes
International shipments may be subject to customs duties and import taxes, which are separate from the sales tax included in the product price. These fees are the buyer's responsibility to pay. We cannot estimate or prepay these fees. Please familiarize yourself with your country/region's regulations before placing an order.
Multiple Item Orders
If you order multiple items, they may be produced at different facilities and shipped separately, so they may not arrive at the same time. Each package will have its own tracking number and shipping notification.
Lost or Delayed Packages
If you have not received your order within three weeks of placing it, please contact us immediately and we will help track your package or resolve the issue.
Contact Us
For shipping-related questions, please reach out through:
- 💬 Live Chat: Click the "Live Chat" button at the bottom right of the page (Customer service hours: Mon-Fri 09:00-18:00, UTC+8 / Taiwan Time)
- 📧 Email: service@pikazoochen.com
Messages received outside business hours will be responded to on the next business day.